Frequently Asked Questions


1. If I pay online what do I bring on Picture Day?

A printed receipt is not necessary, please check the box “ I paid Online”
on your Picture Pass.

 2. I have my order form completed should I mail or bring to school anytime?

Please only bring your completed order form to school on Picture Day.

3. Picture Day has passed can I still order pictures?

Online picture orders can be placed at any time. Late Orders may not be delivered prior to retake day.


4. When do I get my pictures?

All pictures will be delivered and distributed to your school.

5. I don’t like my picture can I retake them?

Absolutely! All schools will have a retake day. The dates will be posted on
our website after picture delivery. Please have student bring the complete
package back to school on retake day.

6. How do I order more pictures?

If you would like to order more pictures this can be done only online.

7. If I have a question regarding any other items do I contact my school?

No please contact us regarding all picture questions. You can contact us by email at customercare@cidmphoto.com